Cold chain isn't just about keeping lettuce crisp or chicken safe. There are whole categories of product moving through DCs right now that have strict temperature requirements, and teams handle them like dry goods because nobody flagged it during onboarding. Here's what I've seen get mishandled more than once. Pharmaceuticals and biologics are the obvious one, but even within pharma, a lot of teams don't realize that some OTC medications — think certain liquid gels and supp

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